IT infrastructure management
Produkty
IT Security 
IT & OT Infrastructure
IT infrastructure management
We draw on more than a decade of experience in providing and maintaining IT solutions, including advanced security systems. We do that by offering IT infrastructure management, including next-generation firewall devices.
As part of the service, we continuously manage selected elements of the infrastructure, relieving your financial and human resources in this area. Our experienced experts take over the administration, monitoring, and finally maintenance of the designated part of the infrastructure.
We will take care of the security and reliability of the infrastructure composed of NGFW devices. The service also includes the protection of your corporate network and troubleshooting hardware and software problems. In addition, we offer infrastructure upgrades, the introduction of updates, and assistance and consultation in managing procedures and authorisations.
Advantages of the service
- audit and inventory of infrastructure to detect anomalies and make relevant recommendations
- modification, configuration and monitoring of equipment on a continuous basis
- general settings, network settings, login settings
- event, incident, change management
- continuous diagnostics and recommendations on emerging issues
Periodic reports
- including recommendations to improve safety and optimise work within the scope of the service
- showing detected threats, i.e. a list of the most frequently attacked systems, bandwidth usage by applications and users, users generating the highest number of security events, etc.
IT infrastructure management includes:
We integrate a variety of technologies in our managed services package to create comprehensive solutions to protect the entire IT infrastructure
Network and customer security monitoring
monitoring, analysis and mitigation of any risks
Support in the change planning process
a design service to develop a blueprint for changes to the client's network. Actually provided entirely by Softinet engineers or in collaboration with the customer
Support in the implementation of change
support, i.e. readiness to provide immediate assistance to the client if the client encounters a problem during the implementation of the planned changes, and ultimately to carry out the changes on behalf of the client
Administration of customer equipment
a service consisting of making simple changes (changes that do not require design) to a customer's equipment, for example upgrading a software version, configuring a VLAN on a port, slightly modifying a security policy, adding an exception)
Active Technical Support (ATS)
a pool of hours that can be used for various technical needs of the client
