The digital threat landscape is changing at a pace that traditional in-house IT departments are unable to keep up with. The pace of cyberattacks, stringent EU regulations (NIS2, DORA, KSC) and a chronic shortage of cybersecurity specialists in the market mean that an increasing number of companies are opting to outsource monitoring and response services – that is, to use an external Security Operations Centre (SOC).

However, choosing a SOC service provider often leads to disappointment. Many system integrators offer so-called ‘SOC-in-a-box’ solutions – mass-market, highly automated services focused on the number of notification emails sent, rather than on quality and genuine support.

At Softinet, we’ve taken a completely different approach to this challenge. We’ve created a SOC service that combines advanced technology with in-depth analytics, human expertise and partnership. Find out what sets Softinet’s SOC apart from other providers on the market.

1. We filter out the noise – we deliver the facts

The biggest nightmare for IT teams working with large-scale SOC providers is what is known as Alert Fatigue – fatigue caused by a deluge of false alarms (false positives). A standard integrator often sends dozens of raw alerts a day without verification, shifting the burden of assessment onto the client’s staff, who are already overburdened.

  • The Softinet approach: Our First Line of Support (L1) is not merely a message relay. Its main task is to carry out precise triage and filter out information noise. In turn, Level 2 Support (L2) carries out an in-depth contextual analysis using Threat Intelligence sources and the host and user history.
  • Result: The client receives only confirmed, genuine incidents with a criticality rating, a detailed description and ready-to-use step-by-step instructions.

2. Direct contact with a real person 24/7/365 (We won’t leave you to deal with a script)

When your company is hit by a ransomware attack at 2.00 am on a Friday, an automated message from the ticketing system is not enough. What matters is an immediate response and support from an expert who knows your infrastructure.

  • 24/7/365 monitoring: At Softinet, analysts are on duty around the clock, all year round.
  • Direct contact with an analyst: For critical and high-priority incidents, we guarantee round-the-clock, direct contact by telephone or email with the SOC analyst on duty. You won’t be speaking to a bot or a first-line consultant – you’ll be speaking to an expert who is analysing your incident.

3. We respect your investments – working within your environment and open integrations

It is common practice for integrators to make the provision of SOC services conditional on the purchase of their own, expensive technology stack (a requirement to purchase a specific SIEM or EDR system).

  • Working on entrusted tools: Do you already have an EDR/XDR system from a chosen vendor in place? Our analysts can work directly within your environment (subject to agreement on access rights and scope of responsibility).
  • A single pane of glass for analysis: We integrate all log sources with our central SIEM via an encrypted VPN tunnel and a local collector. This allows the analyst to monitor all alerts in one place and, if necessary, switch to your operational tools.
  • Open integration architecture: SOC Softinet integrates seamlessly with external threat intelligence databases (e.g. MISP), vulnerability scanners, NDR and SOAR systems, ITSM ticketing systems, and sandboxes for the secure detonation of malware and phishing emails.

4. Dedicated playbooks and controlled automation of responses

What exactly is an incident response? The client must be certain of what will happen at a critical moment. At Softinet, we create and maintain a bespoke playbook (response scenario) for every security scenario (use case).

During the implementation phase, we precisely define the level of authorisation for active actions:

  • Recommended (instructional) model: The SOC analyst sends a complete, detailed set of operating instructions to the client’s IT team.
  • Active model (automatic / with confirmation): In accordance with agreed procedures, our analysts can directly isolate an infected workstation from the EDR/XDR console or block traffic at the network edge (firewall / NAC).

5. The experts who set up the SOC in Poland

The quality of a SOC’s service is not determined solely by software – it is determined by people, their experience and their analytical habits.

  • Unique leadership: The Softinet SOC team is led by a specialist with nearly 20 years’ experience in IT and 17 years’ in cybersecurity. For 10 years, he honed his skills in the banking sector, and for 7 years he helped establish and develop the SOC at NASK SA.
  • Certified skills: Our analysts hold recognised industry certifications (including CompTIA Security+) and are constantly developing their skills in threat hunting, digital forensics and malware reverse engineering.

6. Full support with EU regulations and CSIRT notifications (NIS2 / KSC / DORA)

Legislation coming into force (e.g. the NIS2 or the DORA Regulation) impose strict time limits on companies regarding the reporting of incidents – including the submission of an early warning to the CSIRT within 24 hours and a full report within 72 hours.

Softinet’s SOC provides comprehensive support to customers:

  • We prepare a comprehensive, ready-to-use data package (classification, technical description, indicators of compromise (IoC), event timeline, estimated impact).
  • We provide support in communicating with the relevant national-level CSIRT teams (CSIRT NASK, CSIRT GOV, CSIRT MON).
  • We assist with the preparation of final reports and post-implementation recovery plans.

A proactive approach: Always one step ahead of cybercriminals

At Softinet, we don’t wait for the system to alert us to a breach. As part of our service, we carry out Threat Hunting activities – our analysts proactively track the latest global cybercrime campaigns, collect up-to-date indicators of compromise (IoC) and verify whether these traces are present in the client’s infrastructure.

In addition, we provide regular monthly reports, carry out regular vulnerability scans and take part in half-yearly strategic reviews with the client’s management and board of directors, ensuring the continuous development of your organisation’s digital resilience.

🛡️ Do you want to improve your company’s security without causing a fuss?

Don’t let your security depend on automated scripts. Talk to our experts and find out how Softinet’s SOC service can provide real support for your business.

📞 Get in touch with the Softinet team and book a free SOC consultation